General Enquiries & Customer Support: [email protected]
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HOW CAN I CHECK MY ORDER STATUS?
When you have made a purchase, you can check your order history in your ‘Account’. Your order status will state ‘Processing’ and will change to ‘Complete’ once we have dispatched your parcel.
IS THERE A MINIMUM ORDER?
No, there is no minimum order. You can order as much, or as little as you like.
ARE THERE ANY FEES?
No, there are no additional fees. All prices displayed include tax, and so the price you see is the price you pay. The delivery charge of £3.99 (UK mainland only) is added at the checkout.
WHY ARE SOME ITEMS OUT OF STOCK?
Regrettably sometimes items are out of stock. Usually, this is due to a delay on behalf of the manufacturer and items will be restocked as soon as possible.
HOW MUCH DOES DELIVERY COST?
UK mainland is £3.99. Northern Ireland, Northern Scotland, Scottish Isles, Channel Islands, Isle of Man and Isle of Wight is £6.99. Free delivery on orders over £75 (UK mainland only).
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?
Orders placed before 12pm will be dispatched the same working working day. Any orders placed after 12pm will be dispatched the following working day. Please note, working days are Monday – Friday and exclude Bank Holidays.
For UK mainland orders over 2kg we send our parcels via Yodel. This service aims to deliver your order within 1-2 working days, although this is not always guaranteed. The majority of the UK will eligible for 1-2 day delivery but for some post codes it may take slightly longer.
For UK mainland orders under 2kg are sent with Royal Mail and will take 2-3 working days. For some post codes it may take slightly longer.
Deliveries to Republic of Ireland are considered as international and so will take between 3 – 5 days to arrive. Please note that we are not responsible for any delays experienced as this is accountable by the courier. We are therefore not liable to offer refunds unless the delay is considered unreasonable and beyond 7 days.
HOW CAN I PAY?
We offer two different ways of paying. You can pay with your credit or debit card using Stripe. Stripe is a modern and trusted payment gateway that provides a safe and secure way to make online payments with your credit or debit card. We currently accept Visa and Mastercard.
If you have a PayPal account you can choose to use PayPal to make your payment. You can also use your credit or debit card with PayPal if you don’t have a PayPal account. PayPal accepts Visa, Mastercard and American Express.
All your financial information (like your bank account details and your credit card number) are securely stored and encrypted on Stripe’s or PayPal’s servers. We do not store or process any payment details, this is all done through Stripe or PayPal so you can be 100% certain that your payment with us is safe and secure.
IS MY PAYMENT SECURE?
Shopping with The Gathered Goods Co is safe and secure. As mentioned above, all your financial information (like your bank account details and your credit card number) are securely stored and encrypted on Stripe’s or PayPal’s servers. We do not store or process any payment details, this is all done through Stripe or PayPal so you can be 100% certain that your payment with us is safe and secure.
Our entire website is secured with an SSL certificate provided by Let’s Encrypt. You will see in the address bar at the top of your browser a green padlock and where it says https. This means that your connection to our website is encrypted making it very secure for you to shop with us.
WHAT ARE REWARD POINTS?
At The Gathered Goods Co, we want to reward our customers for their custom and support. To do this we have introduced ‘Reward Points’. For every £1 you spend, you will earn 1 point to redeem against any future purchases. Make an account with us and you’ll receive 10 points, without even having to purchase anything!
(1 point is equal to 1 pence. An account with us is needed to receive Reward Points.)